Multi-Disciplined NOC Engineers
Our Smart Hands support engineers are available 24/7 to assist in the day-to-day operation of your IT environment. Smart Hands allows you to keep key personnel on task by giving you access to our highly trained and certified staff, who can perform a wide range of IT services to support you.
- Equipment power cycling
- Twice daily visual inspections of your equipment
- Ticketing and issue reporting
- Remote access and troubleshooting
- Tape rotations/loading
- Equipment receiving/shipping
- Installation and removal
- Maintenance support
- Environmental and Power distribution monitoring
…and much more.