Unlocking accounts is a common task for IT support personnel in both cloud and local domain environments. In either case, the process for unlocking an account is similar.
In a cloud environment, such as Microsoft Azure or Amazon Web Services (AWS), IT support personnel typically use the cloud provider’s management console or APIs to unlock user accounts. This may involve navigating to the user’s account in the console, selecting the option to unlock the account, and confirming the action. Alternatively, IT support personnel may use PowerShell or other scripting tools to automate the process of unlocking accounts.