Managed Help Desk

​​​​​​Whether you’re looking to augment your current help desk resources or require fully managed IT support, our team is here to assist! OFFSITE Managed Help Desk works much like an internal help desk: users submit requests via a ticketing system, phone call, or email, and our team seamlessly works to resolve their issues. For the cost equivalent of hiring a single employee, you gain access to the expertise of our 24/7 team of local engineers.

Our customized solutions can include, but are not limited to, the below services:

• Desktop and Remote User Support
• Unlock Accounts in cloud or local domain
• Troubleshoot OS Layer and Applications
• User Moves, Adds, Changes
• Mobile Device Management (IOS and Android)
• Ticketing System Integration

You can view more of our services here or call us for more information. We’d love to answer any questions you may have.

Desktop and Remote User Support

Desktop user support involves providing technical assistance to users who are working on a computer system or device that is physically located in their office or workspace. This includes tasks such as troubleshooting hardware and software issues, installing and configuring software applications, setting up printers and other peripherals, and providing guidance on how to use various tools and features.

Unlock Accounts in the Cloud or Local Domain

Unlocking accounts is a common task for IT support personnel in both cloud and local domain environments. In either case, the process for unlocking an account is similar.

In a cloud environment, such as Microsoft Azure or Amazon Web Services (AWS), IT support personnel typically use the cloud provider’s management console or APIs to unlock user accounts. This may involve navigating to the user’s account in the console, selecting the option to unlock the account, and confirming the action. Alternatively, IT support personnel may use PowerShell or other scripting tools to automate the process of unlocking accounts.

Troubleshoot OS Layer and Applications

Troubleshooting the OS layer and applications is a common task for IT support personnel when users encounter technical issues on their computer systems.

User Moves, Adds, Changes

User moves, adds, and changes (UMAC) are common tasks that IT support personnel perform when managing computer systems and user accounts. These tasks involve moving users to new locations, adding new users, and making changes to existing user accounts.

Mobile Device Management (IOS and Android)

Mobile device management (MDM) is a way for IT support personnel to manage and secure mobile devices used by employees within an organization. MDM solutions are available for both iOS and Android devices, and they provide a variety of features and capabilities to help IT teams manage devices and ensure security.

Ticketing System Integration

Ticketing system integration refers to the process of integrating an organization’s ticketing system with other IT systems to improve efficiency and productivity. A ticketing system is used by IT support personnel to manage user requests and issues, and integrating it with other systems can help streamline processes and reduce manual effort.

Culture of Regulatory Compliance

Many organizations struggle to find a managed service provider with a broad range of technical capabilities and, at the same time, a culture of regulatory compliance. OFFSITE is deeply committed to privacy and security, and we’re proud to have achieved 3rd party audit approval to be both HIPAA and SOC2 compliant. All desktop support personnel have been trained on HIPAA compliance. This in turn enables our clients to better serve their members, driving value and building trust.

Smart Hands

Sometimes you just need a hand. Our multi-diciplined Network Operations Center engineers are staffed 24/7 and are ready when you need them.

24/7 Security Operations Center

Our Security Operations Center engineers work as an integrated part of our clients’ IT staff, with fully managed or co-managed solutions.