Managed Help Desk

​​​​​​Whether you’re looking to augment your current help desk resources or require fully managed IT support, our team is here to assist! OFFSITE Managed Help Desk works much like an internal help desk: users submit requests via a ticketing system, phone call, or email, and our team seamlessly works to resolve their issues. For the cost equivalent of hiring a single employee, you gain access to the expertise of our 24/7 team of local engineers.

Our customized solutions can include, but are not limited to, the below services:

• Desktop and Remote User Support
• Unlock Accounts in cloud or local domain
• Troubleshoot OS Layer and Applications
• User Moves, Adds, Changes
• Mobile Device Management (IOS and Android)
• Ticketing System Integration

You can view more of our services here or call us for more information. We’d love to answer any questions you may have.

Culture of Regulatory Compliance

Many organizations struggle to find a managed service provider with a broad range of technical capabilities and, at the same time, a culture of regulatory compliance. OFFSITE is deeply committed to privacy and security, and we’re proud to have achieved 3rd party audit approval to be both HIPAA and SOC2 compliant. All desktop support personnel have been trained on HIPAA compliance. This in turn enables our clients to better serve their members, driving value and building trust.

Smart Hands

Sometimes you just need a hand. Our multi-diciplined Network Operations Center engineers are staffed 24/7 and are ready when you need them.

24/7 Security Operations Center

Our Security Operations Center engineers work as an integrated part of our clients’ IT staff, with fully managed or co-managed solutions.